The Donor Relations Associate is responsible for strengthening donors’ relationships with the organization and supporting colleagues’ efforts to do the same. This includes speaking with donors directly, working with colleagues to implement a strategic plan for donor relations and managing the acknowledgement and payment reminder process for donors’ gifts. This person should be a personable self-starter who is able to multi-task and successfully prioritize to complete their full responsibilities in a timely manner within a fast-paced environment.
- Learn all aspects of the Federation’s customized customer relationship management database (BBCRM)
- Process commitments and payments to donor accounts
- Exercise good judgment, attention to detail and decision-making skills when working on donor accounts and use strong interpersonal skills when communicating with donors and colleagues
- Respond to inquiries and correspondence from donors and colleagues in a timely manner
- Work closely with Financial Resource Development and other staff to develop strategies to ensure that donors are receiving excellent customer service
- Process, export, merge and edit, as necessary, donor acknowledgements and reminders
- Assist with data hygiene and entry into donor database
- Run basic queries and export results according to specific criteria to assist with analysis, lists and reports
- Participate in the strategic design and implementation of personal, departmental and organizational goals
- Perform other duties as assigned
- 2-4 years of experience with a fundraising or direct response organization
- Excellent verbal communication skills, to respond effectively and diplomatically with donors, volunteers, community leaders and the general public
- Proven ability to work collaboratively and effectively with peers
- Strong proficiency in Office 365, Microsoft Word and Excel and the ability to be both a resource for and a leader
- Experience in working with a donor/customer relationship management database preferred
- Proven attention to detail in composing, creating and proofing written materials
- Professional, service-minded attitude and demeanor
- Detail oriented, with strong multi-tasking, organizational, planning, follow-up and prioritization skills
- The ability to routinely handle sensitive/confidential information where the highest level of discretion is expected
- Ability and willingness to take direction, combined with ability to work independently with little or no supervision, when appropriate
Cover letter with desired salary required for consideration.
References are a must and background checks will be conducted.
The JCC/Jewish Federation of Greater New Haven is a non-denominational, EEO/AA employer. We encourage individuals of all faiths and backgrounds to apply.
No phone calls, please.